IT Services

Contracts & SLA Management

Contracts & SLAs outline expectations for both parties, protect both parties if those expectations aren't met and lock in the price that will be paid for services.

A contract is a written agreement between two parties that details the terms of a transaction. In a business, it generally states the work that will be performed, along with important information like due dates and costs. It can be easy to make your contract far longer and more complicated than it needs to be, but it’s best for everyone to try to keep it simple. Still, your business should at least include the following:

•    Full scope of work to be performed, including all deliverables.
•    General timeline or, if possible, exact due dates for each milestone.
•    Payment amounts and terms.
•    The circumstances under which the contract can be terminated and how that will be handled.
•    Noncompete or nondisclosure clause.
•    Any terms related to failed obligations

We advise on IT agreements , outsourcing contracts , service level agreements, Data protections and privacy statements , non-disclosure cluses and privacy statements in compliance with laws and regulations.

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